THE IMPORTANCE OF GOOD CUSTOMER SERVICE (40 min.)

Gokhale proposes to Rahul that together they should meet three of Rahul's customers - a slightly dissatisfied customer, an aggressive and angry customer and a customer with whom Rahul has had no problems. 

These frank interactions with customers make Rahul appreciate the true significance of providing good customer service. Gokhale also utilizes this opportunity to give Rahul practical advice, and to help him work towards 'customer delight'.

Like Rahul, students, executives, students and entrepreneurs alike can develop a high level of 'customer friendliness' by practicing the tips in this Video / VCD.

View Preview