SKILLFUL INTERPERSONAL COMMUNICATION AT WORK

Sanjana, an HR executive, is asked by her GM to brief him on a new employee care proposal. Nervous and unprepared, Sanjana fails to be articulate and convincing.

Srinivas, a product development manager is afflicted with poor listening skills, which exasperates his Project Head.

Chopra, a senior production manager is highly impatient, vague and ambiguous while giving instructions and confuses his subordinate in the process.

Fortunately, all four of them encounter an enthusiastic management guru, who specializes in ‘communication skills’. The guru helps Anand understand the importance of respecting the other person and being tactful, flexible and assertive during interpersonal communication, rather than being aggressive or submissive.

Sanjana learns from the guru, how to cultivate and develop her communication skills, how to plan and prepare her communication well and then put it across effectively.

To Srinivas, the guru emphasizes the integral role that ‘active listening’ plays in successful interpersonal communication and in preventing misunderstandings and erroneous conclusions.

The guru then advises Chopra about how the quality and clarity of instructions from a boss determine how well subordinates execute tasks delegated to them.

Soon Anand, Sanjana, Srinivas and Chopra are able to appreciate and visualise how skillful ‘interpersonal communication’ on their part could’ve lead to positive and productive interactions with their colleagues.
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